Refunds
These rules apply to reporting commissions. We do not sell subscriptions, physical goods, or course seats.
Eligibility
A full refund of any deposit is due if we have not yet confirmed that your file is complete and we have not started reconciliation. Once reconciliation has started, fees reflect time already spent.
Timeframe to ask
Write to hello@service-craftline.click within fourteen days of a delivery you believe is not the document named in the engagement letter. Name the exhibit or omission. We will answer within ten working days.
Full or partial
If we miss an agreed delivery date solely because of our diary, you may cancel for a full refund of sums paid for that pack. If the file arrived late, the date moves and no refund is due for the delay. If we delivered a pack that omits an exhibit named in the letter, we will either complete it at no further fee or refund a portion equal to that exhibit’s share of the fee, agreed in writing.
Non-refundable
Index-licence costs you asked us to incur, travel booked at your request, and rush premiums after we have already reordered the diary are not refundable. A completed review call is not refundable as unused time.
Process and method
Refunds go back by the same method as the deposit, usually a bank transfer within fourteen days of agreement. We do not keep card details on this website.
Cancellation and rescheduling
You may cancel in writing before intake; the deposit returns in full. After intake, cancellation yields a refund of the unused balance after hours already worked at the rates implied by the quote. You may reschedule a circulation date once without fee if you tell us before exhibits are locked. A second move is quoted.
Deposits
Fifty percent is due when we accept the file. It is credited to the invoice. It is not a separate product.
No-shows
If you miss the review call and do not rearrange within ten working days, the call is treated as delivered. The written pack remains yours.
Work already started
Reconciliation, locked exhibits, and drafted commentary are work. If you withdraw after that point, you pay for those stages. We will send whatever incomplete papers exist only if you ask, and they will be marked draft.
Materials
We do not purchase print runs unless you commission a print-ready set. If we have sent files to a printer at your request, those print costs stay payable.
Exceptions
Nothing here limits rights you have under United Kingdom consumer law if you commission as a consumer. Most of our work is for organisations. Statutory rights that cannot be excluded remain in place.
Contact for refunds
hello@service-craftline.click, telephone 08600365386, 84 Ploughley Rd, Toller Fratrum, DT2 3QN, United Kingdom.